Shipping & returns

Delivery

Delivery will be made by Australia Post Express which offers next day deliveries to most Australian capital cities and major metropolitan areas within the Express Post Network. Mostly delivery outside this area will take 2 to 5 working days. Distant destinations could take longer. Visit the Australia Post website for more details on their Express Post Network.

An order will usually be processed within 24 hours of us receiving it. Please note our despatch is not open Weekends and Public Holidays. If we have a problem with supplying the goods ordered we will contact you.

Confirmation of the despatch of your order will be emailed to you along with an Australia Post tracking number.

We will deliver to a P.O. Box or street address. Delivery to a street address will require a signature from the parcel recipient. If there is no one at home when your parcel is delivered Australia Post will leave a collection card for you to take to a Post Office to allow you to collect the parcel. The Australia Post collection card will tell you at what Post Office the parcel is held and for how long they will hold it before returning it to us as undeliverable.

We do not deliver outside Australia.

Contact Us

We are here to help should you have any difficulties with your delivery. Our aim is to achieve an excellent result for you. You can email our customer service team via our contact page or phone us at 08 92591698

Delivery Cost

We will charge a flat fee of $10.00 for purchases up to $100, purchases above this amount will be free of charge.

Tracking Your Order

We will supply you with an Australia Post tracking number which will allow you to follow your parcel to your doorstep. This number will be included in our email confirming despatch of your order. To track your order please visit the Australia Post website.

Undeliverable Purchases

The customer must ensure that the correct delivery address is entered at the checkout. For parcels that are un-deliverable and returned to us a re-dispatch fee will be charged for the parcel to be re-sent. Freight charges paid for the original dispatch are non-refundable.

Policy

Cameo Loretta Fashions will endeavour to deliver the goods to customers within the time period specified at the time of placing the order. However, Cameo Loretta Fashions will not be liable to the customer or anyone else for any losses suffered or incurred due to delay

We reserve the right to update our Delivery policy in the future.

Cancellation

If you wish to cancel your order please contact our Customer Service Team via our contact page or phone us at 08 92591698. Once an order is dispatched it may not be cancelled and the item must be returned using our returns policy.

Returns Policy

We will accept returns if your purchase does not meet your expectations in any way. You may wish to return your purchase for a refund, a different size, different garment, colour or some other reason. Please contact our Customer Service Team via our contact page or phone us at 08 92591698.

However, the garment must be returned unworn, unwashed, have the original tags still attached, and be in the same condition it was in when it left our warehouse. We also require a copy of the sales docket we provided with your purchase. Failure to comply with any of these conditions will result in the items being sent back and the returns policy will be void.

Returns are accepted with our authorisation only. Please contact us within 7 days of delivery and we will forward you a Return Authorization Number. We must receive the returned goods within the next 20 days.

We do not refund original postage charges, unless the item was faulty or not as ordered. Return postage charges are the responsibility of the purchaser.

If you feel the purchased goods are faulty or not as ordered please contact our Customer Service Team via our contact page or phone us at 08 92591698.

Refunds will be issued by the original payment method.

We reserve the right to update our returns policy in the future.